All the transports made by BRABBU are insured. If transportation is arranged by BRABBU, fees will be charged separately from the product(s) value. Standard shipping quotation includes door-to-door, drop off service only. If a different service or urgent deliver is required, the customer must clearly request it when placing the order and will be charged accordingly.
All products are carefully packed and inspected prior to shipment. According to the existing conventions (CMR (1956), Warsaw (1929) / Montreal (1999), Brussels (1924), CIM (1970), the receiver on receipt of the goods shall verify their conditions with the carrier and keep the package. POD must be signed with reservations.
In case of apparent damage, the customer must open the goods in front of the carrier and mention the damages on POD. The customer should keep the products in the final destination and save the packages.
In case of no apparent damage, customer must mention on POD – “received the goods but will be checked the state”. In this case, customer have a maximum of 7 days, after delivery, excluding Sundays and holidays, to claim.
BRABBU is not responsible for damage caused by handling, loading or unloading by people acting on behalf of the customer.
Since the Terms and Conditions of the order are EXW, BRABBU is not responsible for loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim.
Any damage should be communicated to BRABBU during the first 48 hours after receiving the order; photographic and video evidence of the damages should be sent via email to firstname.lastname@example.org. Failure to report concealed damage within 48 hours of reception may result in the denial of the claim.
Proving that any damage in the piece(s) caused by the transport requires replacement, BRABBU compromises to exchange the damaged part or complete piece(s) within a period agreed with the customer. It is MANDATORY that BRABBU collects the damaged part or complete piece(s) to replace it by new one(s).
If the customer chooses to transport the product(s) by his own methods or means, BRABBU will be free of any charges or responsibility over events that might occur during transportation, and the customer is responsible for handling all the logistics in the carrier or collector and for the replacement of the damaged part(s) or complete pieces(s).